Salon Hours

Monday9am - 9pm
Tuesday9am - 9pm
Wednesday9am - 9pm
Thursday9am - 9pm
Friday9am - 8pm
Saturday9am - 5pm
SundayClosed
By appointment only between 8PM & 9PM

Salon policies

Gratuities:

Gratuities are not included in services provided. Gratuities are always appreciated and we thank you for your thoughtfulness. We ask that you tip in cash directly to your stylist. Envelopes are provided for your convenience at the receptionist desk.

Cancellation/No Shows:

If our clients are unable to keep their appointment, we appreciate a call 24hr. in advance. This allows Compliments by Sherry to schedule and service other clients.

Canceling an appointment with less than 24hr notice impacts Compliments by Sherry and the opportunity to service other clients. We understand the sudden emergencies of life that require cancellation of your appointment therefore we have developed a policy that is sensitive to our clients lives and enforces a policy based on not just on cancellation, but 2 cancellations.

In case of two (2) with less than 24hr. notice, we reserve the right to charge a cancellation fee of up to 50% of the cost of the scheduled service. We also reserve the right to ask the client to provide a credit card to book future appointments.

NO SHOWS:

More than 1 no show will be handled the same as cancellations. We reserve the right to charge a NO Show fee up to 50% of the cost of the scheduled service. This also applies to payment with gift card.

Confirmation calls:

As a courtesy, we will call and confirm your service appointment two business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid  late arrivals, missed appointments and the cancellation/no show fee.

Correction policy:

We want our clients to be happy and satisfied with their services. If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to exceed your expectations with in 5 days of your original service. If you are unhappy with your service, please let us know so we can make it right. Our primary objective is to ensure each service and visit meets your satisfaction.